Terms & Conditions

Terms & Conditions of the Sale

1) Refunds or exchanges– There  are  no refunds.  final sale on all Sale  

2) Items that are pre-ordered must be fully paid at time of order. Preordered items are all final Sale and no refund or return. 

3) Customers must provide a copy of their original invoice in order to pick up their merchandise.

4) If Mike's Carpet & Flooring is not providing installation service then customers are free to choose and arrange their own method of delivery. Customer will be responsible for delivery charger.  Mike's Carpet & Flooring is not responsible for Any problems that arise during their delivery  and are to be negotiated between the customer and the delivery company that they have hired.

5) If Mike's Carpet & Flooring  is  providing installation  then the payment Methods are as follows 

Visa/Mastercard:  50% deposit, 40% on delivery, 10% upon completion

Cash:  50% deposit, 50% on delivery

Cheque must be certified or cleared prior to installation. 

Debit, Paypal:  Must be paid in full prior to order 

Open an account and don't pay for 3 months:  Schedule appointment at our office to apply

 All jobs under $1500.00 must be paid in full prior to order

There are No refunds on any sales or installation service. 

In Home Estimates: 

We provide free in home estimate for  Vancouver & Lower mainland. Some areas we charge a trip charge. Trip charges apply for Mission, Abbottsford, Chilliwack, Whistler,Sqaumish. There are no refunds on the trip charge. 

Pricing On Products

Mike's Carpet & Flooring always has specials. Some restrictions applys on the specials. Prices may change at anytime without notice on our website. Please call to confirm pricing and availability  

Delivery & Pick-Ups

If you are purchasing material only then you will be notified when your the material arrives at the Warehouse. You may choose to pick up your material directly from our Warehouse yourself or have it delivered through a carrier that you have hired. In some cases you can pick up your material from the manufacture. 

Limited One Year Warranty

Mikes Carpet & Flooring offers a limited one year warranty for installation.  All products sold at Mikes Carpet & Flooring do offer an extended warranty from the manufacturer;  In the event you receive an item you feel is defective, please send us photographs clearly showing the defect along with a written description so that we can assist you  and  with submitting the claim to the manufacturer. Please provide the following information to be submitted to the email address:

[email protected]

· Name, address, phone number, proof of purchase (Invoice  or Invoice Number)

· Pictures of damage. You will be contacted via email or telephone.